edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Thank again for your purchase ". The action you just performed triggered the security solution. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. In some cases packages say delivered while they are still in transit. Internet was a no go.I am at the Post Office to see whats up. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Create an account to follow your favorite communities and start taking part in conversations. thanks ! Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Option 1. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers This happens sometimes, it gets marked delivered a day or so before. Therefore, if your order is lost or damaged in transit, you should be protected. I despise Mercari and will never use them again! Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Payments are processed on the site, preventing fraud or scamming . Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Show more Is Mercari Legitimate? Wait 48 hours. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. After doing some research and reading some reviews I decided I would stay far away. Look around the delivery location for your package. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I wouldnt . Posted by: Bill in NC. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Thanks to all that responded, very helpful! Any ideas on how to handle this? 178.62.122.70 I typically dont as I dont want to come across as pressuring to get a quick rating. I have the tracking number though, and it says the package was . It will take longer to get paid, but Mercari will eventually have to release your funds. I have this happen all the time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That's shitty the buyer seems genuine so I'd hate for this to be the case. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Had this happen to me as a buyer! In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. 5 Common Mercari Scams & How To Avoid Them. I always do, "hi there, just saw your item was delivered, I hope you love it. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The title says it all. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. and our . I contacted Mercari multiple times, nothing got put on hold. Please contact me back after you talk to your local USPS". My husband and I are relatively new to this scene. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. New to mercari love the community already. Click to reveal yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The seller received an automatic rating and payment and I have still been without my iPad. Mercari is not as "buyer friendly" as eBay. I would personally be a bit annoyed. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. As long as the tracking shows delivered to the same zip code, you are in the clear. Hoping for a happy ending to this problem. So, I go into my post office and talk to the clerk. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Your IP: New comments cannot be posted and votes cannot be cast. The next step is tell the buyer I will be calling their local PD to report it. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. This seems to be a scam, similar to what happens on ebay. Create an account to follow your favorite communities and start taking part in conversations. Shipping claims can take up to 2 weeks to resolve. But it appears as if everything is in order now. This website is using a security service to protect itself from online attacks. This a-hole was trying to scam me. Cloudflare Ray ID: 7a16556a0c7c770d Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I'm not sure what else I can do. The good news is that eventually you will be paid out either way. Performance & security by Cloudflare. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Is this a scam? Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Not likely. I've had 2 sales on Mercari and both were purchased by scammers. Thats scary and awful. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. As a buyer I would be fine with that. Weve got you covered. Press question mark to learn the rest of the keyboard shortcuts. 1. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Cookie Notice I was really worried about this situation. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. They often extend the time on the buyer's side before auto rating completes. Thanks for the tip! buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. This buyer does more selling than buying from looking at their reviews. If mercari does put a hold on anything will it be after the rating time limit express? As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Mercari takes about 2 days to respond. Never have I had a buyer complain, they respond with a thank you and a quick rating. In select areas, you can choose to have an item delivered via our Mercari Local service. 2. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I was also charged the incorrect amount of money. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Mercari does offer a $200 shipping protection with each order. **However, I was never given my payment. Any advice is greatly appreciated. Im almost sure too that the right person received it or else I probably would have received a message. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. ', Press J to jump to the feed. yes I definitely wont. On hold with USPS now to see what they have to say. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The sale was almost $200. I ordered an iPad through Mercari and the seller offered free shipping. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Press J to jump to the feed. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. My buyer claims they didn't revive a package UPS says was delivered. I sell designer bags for about $300-1000. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I insured the package at full value. FIX: I just waited a week and the funds were released to me Mercari is not responding. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. You can email the site owner to let them know you were blocked. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Items that are not claimed within 10 days will be destroyed. Buyer supposed . Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Are we going to loose out on a $100+ and have to refund this guy? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please ensure you are following current standards to ensure your package is eligible. I contacted customer support and told them it was delivered. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I shipped out a piece of jewelry. this is a question and various opinions are valid and necessary. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The title says it all. Verify the shipping address on your order confirmation. Tracking shows delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. To keep you safe, we ask that all transactions take place in the app. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". 1099-K Reporting and Disclosure Information. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Annoyed. . The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. 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Honest work for a living else ( family member, roommates, neighbors ) accepted the and...